Lumi Privacy Policy

We at Lumi Casino take the protection of your personal data seriously, and this Privacy Policy explains how we collect, use, store and safeguard your information when you visit Lumi Casino.com, use the Lumi casino app, or interact with our services. Lumi Casino is operated by White Hat Gaming Limited, a company registered in Malta under registration number C73232, with its registered office at 85 St John Street, Valletta VLT1165, Malta. We operate under licences issued by the UK Gambling Commission (account number 52894) for customers in Great Britain, and the Malta Gaming Authority (MGA/B2C/370/2017) for all other eligible customers. By registering an account with us, you agree to the practices described in this policy.

Who We Are

We are the data controller responsible for your personal information whenever you play at Lumi Casino, place a Lumi casino bonus wager, or browse our site through Lumi login or the Lumi casino app. If you have any questions about how we handle your data, you can reach our support team at support@Lumi Casino.com.

Information We Collect

When you complete Lumi register steps to open an account, or when you continue using our services afterwards, we collect several categories of information about you.

Registration and Identity Data

• We collect your full name, date of birth, residential address and contact details when you register.
• We request identity verification documents to confirm your age and identity, particularly once cumulative deposits reach €2,000.
• We store your chosen username, password and account preferences.

Financial and Transaction Data

• We record details of your Lumi deposit and Lumi withdrawal transactions, including payment method, amount and currency.
• We retain records of your wagering activity, bonus usage and winnings, including any Lumi bonus code applied to your account.
• We may request proof of payment ownership to ensure withdrawals are made only to accounts registered in your own name.

Technical and Usage Data

• We collect your IP address, device type, browser information and geolocation data.
• We track your activity across our slots, live casino games and sports betting sections to understand how you use our platform.
• We gather information when you use the Lumi casino app, including app version and device identifiers.

How We Use Your Information

We use the information we collect for a number of legitimate purposes connected to running Lumi Casino responsibly and securely:

• We verify your identity and age to comply with our licensing obligations.
• We process your Lumi deposit and withdrawal requests and manage your account balance.
• We administer promotions, including any Lumi no deposit bonus, Lumi free spins offer, or Lumi promo code you redeem.
• We monitor gameplay patterns to detect fraud, money laundering and problem gambling behaviour.
• We send you marketing communications about new offers, provided you have opted in and can withdraw consent at any time.
• We improve our website, our Lumi slots library, and our live casino offering based on aggregated usage data.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in after Lumi casino login, and analyse traffic to our site. Cookies also help us tailor promotional content, such as displaying a relevant Lumi bonus or Lumi casino no deposit bonus offer based on your activity. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment providers to process transactions made through Visa, Mastercard, Maestro, Apple Pay, Paysafecard, Skrill, Neteller or bank transfer.
• Regulatory bodies, including the UK Gambling Commission and Malta Gaming Authority, as required by law.
• Identity verification and fraud prevention providers to confirm your details.
• Game and platform providers such as Pragmatic Play, Play'n GO, Evolution Gaming and other studios that power our Lumi live casino and slot offerings.
• Marketing and analytics partners, only where necessary to operate our services or where you have given consent.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration or disclosure. Our systems use encryption for sensitive data transmission, and access to your account information is restricted to authorised personnel who need it to perform their duties. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to use a strong password and keep your Lumi login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, comply with our legal and regulatory obligations, and resolve disputes. Financial records are typically kept for a minimum period required under anti-money laundering regulations. If your account remains inactive for 12 consecutive months, we will notify you before applying any applicable inactivity charges, in line with our terms.

Your Rights

Depending on your location, you may have rights under applicable data protection law, including the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing activities, including direct marketing.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at support@Lumi Casino.com. We will respond to your request within the timeframes required by applicable law.

Children's Privacy

Our services are intended solely for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that an underage individual has registered an account, we will close the account and remove the associated data promptly.

International Data Transfers

As we operate across multiple markets and localisations, including English, Spanish, Finnish and French, your data may be transferred to and processed in countries outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Third-Party Links

Our site and app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available 24/7, or by emailing support@Lumi Casino.com. We are committed to addressing your concerns promptly and transparently.